Frequently Asked Questions
What is your order cut-off time?
Orders placed before 18:00 PM (GMT-5), Monday to Friday, are processed on the same business day. Orders placed after the cutoff will be processed the next business day.
What is the estimated total delivery time for an order?
From the time you place your order until it arrives, you can expect a total delivery window of 4–11 business days (combining handling + transit time).
Can I pay using a currency other than USD?
All transactions are processed in USD. If you pay using another currency, your bank or payment provider may apply currency exchange rates or additional fees beyond our control.
Do you accept returns?
Yes. We accept returns for both defective and non-defective products within 50 days of receiving your order, as long as items remain new and unused.
How do I start a return or exchange?
To begin a return or exchange, please contact our customer service team at info@smitnoa.com. We will review your request and provide the necessary return instructions.
How do I return items by mail?
All returns are handled by mail. Once approved, you will receive a return label to download and print, which must be attached to your return package.
Do I need to pay for return shipping?
No. There is no cost for any return. We cover the return label fee fully.
How will my refund be issued?
Refunds are issued to your original payment method. You will receive a confirmation email once the refund has been successfully processed.
How can I contact customer support?
You may reach us by email at info@smitnoa.com, or through our contact form. We aim to reply to all inquiries within 24 hours during our operating hours of Monday to Friday, 10:00 AM to 18:00 PM (GMT-5).